CéM

Instead, he said, organizations should build their strategies around the internet - and especially mobile. “The corollary of ‘internet first’ is ‘mobile first’,” he said.  But he said that the improved targeting of news and information, possibly with more personalized services, “opens fundamental questions: news will become more personal, because we will be reading what we know we’re interested in. But is that too narrow? How does serendipity occur? Does that personalization narrow our social view? If you follow the results of studies, it turns out that can lead to all sorts of biases. I don’t know the answer, but to me this is a very fundamental question.”